Return & Exchange Policy

At Vilera Pakistan, returns or exchanges are only accepted for damaged or defective products. If an incorrect order is placed by the customer, the return or exchange policy will not apply. Please review your order carefully before confirming your purchase. And for claim you need to make a video of parcel while unpacking, without video no claim or complaint will be entertained.

Vilera Pakistan offers a 15-day return or exchange policy for damaged or defective items, starting from the date of delivery.

• Product must be unused and in its original packaging.

• All original tags, accessories, and the invoice/receipt must be included.

• Items purchased during sales, promotions, or as gifts are not eligible for return or exchange.

To request a return or exchange, please email us at:

Include:

• Your order number

• Contact details

• Clear pictures of the damaged or defective product

Returns should be sent to:

Once your request is reviewed and approved, we will provide return instructions and a return shipping label (if applicable).

After we receive and inspect the returned parcel, your exchange order will be processed accordingly.

For any questions regarding returns or exchanges, feel free to contact our support team: